Listen / Ignore
“Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey wrote in The 7 Habits of Highly Effective People
How to listen better
Dedicated LISTEN self-assessment examining six key listening elements:
1) Learn
2) Identify
3) Self
4) Time
5) Encourage
6) Next
Includes tips for how to improve.
HBR article discussing the power of listening in helping people change.
The impact of cognitive bias Video-byte explaining cognitive bias with examples of common biases that impact listening.
Video-bytes explaining SHAPE Questioning.
