Listen / Ignore “Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey wrote in The 7 Habits of Highly Effective People How to listen better Dedicated LISTEN self-assessment examining six key listening elements: 1) Learn 2) Identify3) Self4) Time 5) Encourage 6) Next Includes tips for how to improve. HBR article discussing the power of listening in helping people change. The impact of cognitive bias Video-byte explaining cognitive bias with examples of common biases that impact listening. Listen and question - you need to do both! Micro-learning to improve questioning skills. Broaden your range of questions using SHAPE Questioning. Ask more, listen more, learn more. Video-bytes explaining SHAPE Questioning.